Please contact us before returning any product. We will provide instructions and confirm whether the item is eligible.
Return Requests
Contact info@resin4decor.com within 30 days after delivery. Products must be unused, unopened, undamaged and in their original packaging. Proof of purchase is required.
Non-Returnable Products
Opened, used, mixed, tinted, customized or contaminated chemical products cannot be returned unless they were supplied incorrectly or are confirmed defective. Products damaged through improper storage, handling or application are not eligible.
Return Shipping
Customers are responsible for return shipping unless the product arrived damaged, defective or incorrect. Returns must be securely packed and sent using a trackable service. Unauthorized returns may be refused.
Damaged, Incorrect or Defective Items
Contact us promptly with the order number, batch information where available, photographs of the product and packaging, and a clear description of the problem. Keep all packaging until the claim is resolved.
Refunds
Approved refunds are issued to the original payment method after inspection. Bank processing times vary and may take several business days. Original shipping charges are not refundable unless the return results from our error or a confirmed defect.
How to Contact Us
Email info@resin4decor.com or call +1 469 730 0207. Return address: Resin4Decor USA / ANFIL LLC, 1325 Whitlock Lane, Suite 405, Carrollton, TX 75006. Do not send a return until it has been authorized.